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First Advantage Resident Solutions

• ID: first-advantage-resident-solutions
• Category: specialty reporting — tenant screening
• Jurisdictions: United States
• Review status: reviewed manual freeze guidance
• Last reviewed: 2026-08-17

Official sources

• First Advantage candidate consumer support: https://fadv.com/candidates/
• CFPB 2025 company list: https://files.consumerfinance.gov/f/documents/cfpb_consumer-reporting-companies_list_2025.pdf

Supported goals

• freeze — the CFPB listing says First Advantage Resident Solutions accepts freeze requests by telephone or email. This restricts release rather than erasing tenant-screening data.

Channels and required capabilities

• Channel: current official telephone or consumer.documents@fadv.com email route
• Harness capabilities: email and filesystem; telephone and sensitive identity handling are manual
• Destination: verify the current address and product name through First Advantage’s candidate consumer support before use

Minimum known fields

Ask only for fields required by the current official channel. The user supplies DOB, identifiers, documents, and signatures directly when required.

Procedure

1. Explain that a freeze may delay or prevent a legitimate rental application.
2. Confirm no imminent tenant screen needs access.
3. Verify the current destination and preview exact text and disclosed fields.
4. Obtain approval; the user completes sensitive or telephone steps.

Manual checkpoints

• Telephone, sensitive values, documents, signature, verification, and final submission are user-handled.

Evidence and status interpretation

A sent email is not an active freeze until confirmed. The freeze is not deletion and may not cover other First Advantage products.

Limitations

• Product naming and contact routes can change. Recheck before use.
• The user may need to lift the freeze before a rental application.